We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it beautiful
lovely bouquets. came in 5 weeks to Ireland.
They are all beautiful and I love them. I am waiting for the big day thank you very much
The bouquet came very quickly, but the box in which the bouquet was in was terribly wrinkled. The bouquet was also slightly damaged.
came very crushed and not properly packaged. just wrap in a thin plastic bag and placed in a box. the box arrived very squashed.
It's okay! Slightly wrinkled-not trouble))) very much like))) thanks. Got in 3 weeks. Ordered 21.06, sent 24.06, received 15.07. Thanks again! With the store did not communicate.
thank you very nice
Before kursk region went a little more than a month, came in integrity and safety, well, very remembered that the box that the flowers, i hope to steam and everything will be smoothed out and will be as it should, in size is not large, less than expected, but it does not almost spoil it, it's still cute, all straziki are in place
Perfect delivery very fast
Strongly wrinkled during transportation (((and so the description corresponds completely
The goods came in a damaged box. Several flowers flew away from the bouquet, but they can be glued. The store returned some of the money.
The parcel came within a month, the only thing: the delivery spoiled the box, came all crumpled, torn, but the russian post attached the act and transferred the parcel in addition to the package, so thank god the bouquets are intact, there is a smell, strongly wrinkled, but everything is weathered and straightened, otherwise everyone is happy, everything is perfect)