We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When ordering, the store contacted us and said that the snowman has a defect (on the leg it was apparently torn and sealed), sent a photo, but it was seen badly. Did not make a discount, but promised for the next order, although it is unlikely that we will still order here. The leg is not very neatly sealed, but when it is on the floor, it is not very visible from above.
Very cool and beautiful looks
Ordered 30.03, came the parcel 15.04. Very quickly-class, i will still order. Snowman is good, but there are minor errors: the nose is crooked, some glue is visible.
Super, the order is happy! Such as in the description and in the picture! Order delivered quickly. I recommend!
Cute!!! I liked it very much, i do not even want to give it! And it doesn't smell! Good luck!
Fast shipping, great item
Great purchase, all three toys came quickly, whole and very cute. Santa looks just above due to the cap, and so somewhere 42-45 cm. Legs telescopic. I recommend.
Hello! the parcel was received, thank you, very much! the dolls are a very good store! i ordered it many times! i recommend to everyone!