Worldwide Shipping

Fashion Cotton Embroidery Bride Umbrella

15 reviews
100% of buyers enjoyed this product! 69 orders
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35 days
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of FestivEventSupply.store (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://festiveventsupply.store

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

15 reviews
100% of buyers enjoyed this product!
5 stars
(14)
4 stars
(1)
3 stars
(0)
2 stars
(0)
1 star
(0)
Buyer
Review
C***r
verifed buyer
2 Aug 2019

Very pretty Sun Umbrella

M***s
verifed buyer
1 Aug 2019

Arrived in a dense cardboard tube

D***d
verifed buyer
1 Aug 2019

Very beautiful umbrella! I took it for a gift. Looks gorgeous. Soft, pleasant. Moderately light. I recommend!

R***A
verifed buyer
31 Jul 2019

Very beautiful! Arrived very well packed and received less than 30 days. Just loving.

A***t
verifed buyer
31 Jul 2019

Beautiful umbrella. Adult size

Z***a
verifed buyer
27 Jul 2019

it looks very good! very excited to use it soon

S***e
verifed buyer
27 Jul 2019

very beautiful

Customer
verifed buyer
24 Jul 2019

Pretty lace and consistent with the photo. On the other hand, some stains inside and tape on the rod that does not look very solid, or even broken... I dare not remove the tape to check! Still, it does not remove anything from the charm of the umbrella that I will use soon for my wedding.

N***a
verifed buyer
23 Jul 2019

Super!

N***a
verifed buyer
22 Jul 2019

Very beautiful umbrella. Excellent packed, very rigid tube, will not break. And shipping is very fast. I recommend this store, i'm very happy!

Customer
verifed buyer
20 Jul 2019

Umbrella of good quality and corresponds to the description. Delivery to moldova took one month. The only thing that is missing is a cover.

A***h
verifed buyer
20 Jul 2019

Hood

C***u
verifed buyer
19 Jul 2019

Beautiful for my wedding

T***o
verifed buyer
16 Jul 2019

Wow!!! Super! Great!!!

E***r
verifed buyer
15 Jul 2019

Hello, I loved the sun umbrella. I placed an earlier order and was wrong to the extent, i returned it and asked for another bigger one, It's beautiful, it's toy very happy. Size, material color, very satisfied has arrived in 10 days. Thank you

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